Support
Imprixxa Support
We are here to help you every step of the way. Whether you have a question before buying or need help with your casting, our support team is ready to assist.
Quick Help
Before reaching out, you may find your answer in our resources below:
- 📖 Frequently Asked Questions (FAQ) — Answers to the most common questions
- 🙩 Track Your Order — Find out where your order is
- 📦 Shipping Policy — Delivery timelines and charges
- 🔄 Returns & Refund Policy — How to return or get a refund
Common Issues & Solutions
My casting did not set properly
This is usually caused by incorrect water temperature or ratio. Use lukewarm water and follow the measurements in your instruction booklet exactly. If the issue persists, contact us and we will help you troubleshoot.
The mould cracked during removal
Ensure you wait the full setting time before removing your hands. Gently wiggle your fingers to loosen the mould rather than pulling straight out.
I have not received my order
Please check your tracking link sent via email or SMS. If your order is delayed beyond the expected delivery date, contact us with your order number.
Contact Our Support Team
Still need help? We typically respond within 24 hours on business days.